Refund policy

RETURNS 

We do not accept returns or offer refunds on any purchases, except in the case of damaged or broken goods, or if, in the unlikely situation that we mess up your order. In rare cases, there are problems with manufacturing and Vinyl LPs can show up faulty, despite their sealed condition. If you notice an issue with your record(s), please let us know what the problem is within 30 days of receiving it and we will be in touch. Depending on the situation, we can offer you a refund or a replacement and if so, shipping will be on us. If we have sent you the wrong thing, we will take care of all shipping costs too.  

Courier returns to:

Flying Nun Records
173 Cuba Street
Te Aro
Wellington, 6011

or

Flying Nun Records
202 Karangahape Road
Newton
Auckland, 1010

or

Flying Nun Records
The Terrace Arcade 
92 Hereford Street
Christchurch 8011

Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order, including any changes that need to be made, please contact us immediately at fn-orders@flyingnun.co.nz and we will make every effort to correct it. Keep in mind the processing timeframes outlined above.

DAMAGES DURING TRANSIT 

At Flying Nun, we are committed to ensuring that your records are packaged with the utmost care, utilising high-quality record mailers equipped with corner protection and environmentally friendly, recyclable buffer materials. Despite our best efforts to guarantee the safe arrival of your records in pristine condition, we acknowledge that we cannot control the handling of packages as they pass through various hands during transit.

Please be aware that Flying Nun cannot be held responsible for any damages incurred during the shipping process. While we strive to provide a secure packaging experience, unforeseen circumstances and external factors may impact the condition of your records upon arrival. However, please let us know as soon as possible if you have any issues and we will do our best to amend the situation. 

EXCHANGES

We understand that it can be difficult to choose the right size when shopping online. If you ordered the wrong size or colour, please contact us immediately. We should be able to accommodate the exchange depending on the availability of the size and style you would like. Shipping for the exchanged goods will be at your expense as the customer. Returned items must be unworn and in their original condition.  We do not accept exchanges for Vinyl LPs if you have had a change of heart.