Shipping policy
SHIPPING
We offer FREE SHIPPING in Aotearoa New Zealand on orders over $80 NZD. We charge a flat fee of $6 NZD for local deliveries under $80 NZD, excluding rural areas.
Shipping within New Zealand is through Post Haste or NZ Post (1-3 working days standard, 1-5 working days rural), and internationally via New Zealand International Post or Fedex (3-10 working days). All products are shipped from one or all of our three stores below:
- WELLINGTON: 173 Cuba Street, Te Aro, Wellington, 6011
- AUCKLAND: 202 Karangahape Road, Newton, Auckland, 1010
- CHRISTCHURCH: The Terrace Arcade 92 Hereford Street, Christchurch Central City, Christchurch 8011
Please allow 1-3 days for order processing and once it has been processed, in-stock items will be shipped within 2 business days. There may be a chance that items in your order will be sent from seperate stores, depending on stock levels. In this case, please be aware they may not ship at the same time. Orders are not delivered or shipped on weekends or public holidays. Please check your emails for shipping updates. If for some reason, we cannot send you the items within 4 weeks, we will let you know, and you will be entitled to cancel and be refunded.
If your order is returned to us because it was undeliverable and/or unable to picked up from a depot, you will be liable for the re-shipment costs.
Please ensure you fill out the correct delivery address when placing your order. Please let us know as soon as possible if your order has been lost or damaged. We will make every attempt to send your order to you as safely and quickly as possible. If you prefer to pick up your order in store, just let us know, or select the pick-up option at checkout.
If your package has been lost or delayed, please let us know.
We only send international shipments once we have the full order in stock. Please note that we are legally obligated to put the correct item value on customs declaration and that these shipments may incur customs clearance fees at the border. It is the responsibility of the customer to pay these.
RETURNS
We do not accept returns or offer refunds on any purchases, except in the case of damaged or broken goods, or if, in the unlikely situation that we mess up your order. In rare cases, there are problems with manufacturing and Vinyl LPs can show up faulty, despite their sealed condition. If you notice an issue with your record(s), please let us know what the problem is within 30 days of receiving it and we will be in touch. Depending on the situation, we can offer you a refund or a replacement and shipping will be on us if so. If we have sent you the wrong thing, we will take care of all shipping costs too.
Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order, including any changes that need to be made, please contact us immediately at fn-orders@flyingnun.co.nz and we will make every effort to correct it. Keep in mind the processing timeframes outlined above.
EXCHANGES
We understand that it can be difficult to choose the right size when shopping online. If you ordered the wrong size or colour, please contact us immediately. We should be able to accommodate the exchange depending on the availability of the size and style you would like. Shipping for the exchanged goods will be at your expense as the customer. Returned items must be unworn and in their original condition. We can exchange vinyl as long as it is still completely sealed and in its original condition.